Invoice Code Numbers and Contact Information at CVS

6 min read

Learn About: 

  • How to recognize deductions in the CVS Vendor Portal

  • Some of the most important Invoice # prefixes

  • How/where to dispute those invoice numbers


In the Payments section of the CVS Vendor Portal, Deductions (a.k.a. WarehousePayables) can be found by clicking the dropdown button beside each Vendor Payment. Within each of these POs, you can see the business credits and debits, but they are not broken down by type.

The table below is adapted from CVS's supplier-facing document, the Vendor Contact List, with some changes to help facilitate contact integration.

This list will help suppliers understand the meaning behind each code, breaking them down into their types/departments and the relevant contact and/or dispute portal/email(columns 3 and 4). Where applicable, as well, the key numerical identifiers at the beginning and/or end of certain codes have been included (columns 1 and 2).

Invoice # Begins WithInvoice # Ends WithDepartment/TypeContact/Where to Dispute (in case of RevLoss)
00 (10 numeric digits)-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
18 (10 numeric digits)-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
AD-Co-Op AdvertisingNo Longer used - Email - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
AI-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
ASN-Supply Chain PerformanceEmail - supplychainperformance@cvshealth.com
ASTV-CPFRCPFR@CVSCaremark.com
AT-CPFRAbdoul Fall - abdoul.fall@cvscaremark.com
B6-7 numeric digitProfit RecoveryEmail - cvs@ap-audit.com
BB-Supply Chain PerformanceEmail - supplychainperformance@cvshealth.com
CC-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
CD-Profit RecoveryEmail - CVSPostAudit@cotiviti.com
COUPONS-Co-Op AdvertisingNo Longer used Email - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
CVS-Co-op CouponsEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
CWP-Returns DeptEmail - RXReturnsCredits@CVSHealth.com
D or DM-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
DEBIT BALANCE CVS-Warehouse PayableSAP Vendor Portal
DEBIT BALANCE-A/P ControlSee PBM, Control & Analytics (apinquiries@cvshealth.com & apcontrolapcontrol@cvscaremark.com)
DSB-Profit RecoveryEmail - Heather.DeAngelis@CVSHealth.com
DTS-Profit RecoveryHeather.DeAngelis@CVSHealth.com or Kerry.Plouffe@CVSHealth.com
GENBIL RX-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
HI-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
LOG-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
MCR-Supply Chain PerformanceEmail - supplychainperformance@cvshealth.com
NAV-Returns DeptEmail - VendorReconciliationRequests@cvshealth.com
OTIF-Supply Chain PerformanceEmail - supplychainperformance@cvshealth.com
P(FEE)Returns DeptEmail - RXReturnsCredits@CVSHealth.com
P(6-7 numeric digit)Supply Chain PerformanceEmail - supplychainperformance@cvshealth.com
PAY PER SCAN-Supply Chain PerformanceEmail - supplychainperformance@cvshealth.com
PIMMS-A/P ControlSee PBM, Control & Analytics (apinquiries@cvshealth.com & apcontrolapcontrol@cvscaremark.com)
PR-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
PRSCDA-Profit RecoveryEmail - -Heather.DeAngelis@CVSHealth.com
QAA-Profit Recoverycheri.redman@cvshealth.com & daniel.cleary@CVSHealth.com
QAT-Profit Recoverybecky.lambert@cvshealth.com
R-Returns DeptEmail - VendorReconciliationRequests@cvshealth.com
RX-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
RX MCR's-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
RX UNSALEABLES-Returns DeptEmail - Vendor.RXResponse@CVSHealth.com
SB-Returns DeptEmail - Vendor.RXResponse@CVSHealth.com
SBHF or SBWF-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
SBOR or SBORDC-Profit RecoveryHeather.DeAngelis@CVSHealth.com or Kerry.Plouffe@CVSHealth.com
SCP"AS" or "OT" or "SP"Supply Chain PerformanceTraverse
SG-Quality Assurancecheri.redman@cvshealth.com
STRBR-Quality Assurancelinda.cimbron@CVSHealth.com
Sales Tax resale certificates and W9 information-Tax DepartmentJay.Metzger@CVSHealth.com or Schubert.Claude@CVSHealth.com
VENDORS ON HOLD-A/P ControlSee PBM, Control & Analytics (apinquiries@cvshealth.com & apcontrolapcontrol@cvscaremark.com)
WMO (Weights and Measures Violations)-Legal Dept.linda.cimbron@CVSHealth.com
FSI-Co-Op AdvertisingEmail - Invoices in Image Silo (Co-OpBackupRequests@CVSHealth.com)
"V," "W," or “X”-Direct Store (DSD) PayablesSAP Vendor Portal

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Written by Parker Johnson

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Parker Johnson helps manage our OTIF product team here at SupplyPike.

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