Invoice Code Numbers and Contact Information at CVS

Parker Johnson

By Parker Johnson, Product Manager

Last Updated July 8, 2025

4 min read

Learn About:  

  • How to recognize deductions in the CVS Vendor Portal 

  • Some of the most important Invoice # prefixes 

  • How/where to dispute those invoice numbers 

___________________________________________________________________________________________

In the Payments section of the CVS Vendor Portal, Deductions (a.k.a. WarehousePayables) can be found by clicking the dropdown button beside each Vendor Payment. Within each of these POs, you can see the business credits and debits, but they are not broken down by type.  

The table below is adapted from CVS’s supplier-facing document, the Vendor Contact List, with some changes to help facilitate contact integration.  

This list will help suppliers understand the meaning behind each code, breaking them down into their types/departments and the relevant contact and/or dispute portal/email (column 5). Where applicable, as well, the key numerical identifiers at the beginning and/or end of certain codes have been included (columns 1 and 2).  

Invoice  # Starts With 

Invoice #   end. with 

Additional Name/ Code 

Department 

Where to Dispute 

How to Request Backup Information 

BB 

 

 

Co-Op 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

QAT 

 

 

Co-Op - Advertising 

Katherine.Spaziano@cvshealth.com 

ImageSilo 

DTS 

 

 

Co-Op - Diabetic Test Strips 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

SBWF 

 

SBWF - EDCSP 

Co-Op - Disposal Cost Share Program 

Co-OpBackupRequests@CVSHealth.com 

 

SBOR 

 

SBOR - EDCSP 

Co-Op - Disposal Cost Share Program 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

SBORDC 

 

SBOR - EDCSP 

Co-Op - Disposal Cost Share Program 

Co-OpBackupRequests@CVSHealth.com 

 

00       (10 numeric digits) 

 

 

Co-Op - Front Store Invoices 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

18       (10 numeric digits) 

 

 

Co-Op - Front Store Invoices 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

 

FSI 

 

Co-Op - Front Store Invoices 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

SB 

 

 

Co-Op - FS Store Brands 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

STRBR 

 

 

Co-Op - FS Store Brands 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

HI 

 

 

Co-Op - Hawaii FS Invoice 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

NAV 

 

 

Co-Op - Navarro & Puerto Rico FS 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

CWP 

 

 

Co-Op - WorkSmart Program 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

DSB 

 

DSB - EDCSP 

Co-Op -Disposal Cost Share Program 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

SBHF 

 

SBHF - EDCSP 

Co-Op -Disposal Cost Share Program 

Co-OpBackupRequests@CVSHealth.com 

ImageSilo 

AT 

 

 

Profit Recovery - Auditec - Post Audit 

cvs@ap-audit.com 

ImageSilo 

CC 

 

 

Profit Recovery - Cotiviti - Post Audit 

CVSPostAudit@cotiviti.com 

ImageSilo 

PR 

 

 

Profit Recovery - Post Audit 

PRAudit@CVSHealth.com 

ImageSilo 

PRSCDA 

 

 

Profit Recovery - Post Audit 

PRAudit@CVSHealth.com 

ImageSilo 

R 

 

 

Return - Front Store 

VendorReconciliationRequests@cvshealth.com 

Email 

CVS 

 

 

Return - Pharamacy 

RXReturnsCredits@CVSHealth.com 

Email 

P 

FEE 

 

Return - Pharmacy 

RXReturnsCredits@CVSHealth.com 

Email 

MCR 

 

 

Return - Warehouse 

VendorReconciliationRequests@cvshealth.com 

Email 

AI 

 

AI - Appointment Integrity 

Supply Chain Performance - Compliance 

supplychainperformance@cvshealth.com 

Email 

B 

6-7 numeric digit 

B - Bill of Lading 

Supply Chain Performance - Compliance 

supplychainperformance@cvshealth.com 

Email 

L    (4-6 numeric digits + 2 letters) 

5-7 numeric digits 

L - Packing List 

Supply Chain Performance - Compliance 

supplychainperformance@cvshealth.com 

Email 

LOG 

 

LOG - Expense 

Supply Chain Performance - Compliance 

supplychainperformance@cvshealth.com 

Email 

M    (4-6 numeric digits + 2 letters) 

5-7 numeric digits 

M - Bill of Lading 

Supply Chain Performance - Compliance 

supplychainperformance@cvshealth.com 

Email 

P 

6-7 numeric digit 

P - Packing List 

Supply Chain Performance - Compliance 

supplychainperformance@cvshealth.com 

Email 

SCP 

AS 

AS - ASN Program 

Supply Chain Performance - Compliance 

Traverse 

Traverse 

SCP 

OT 

OT - On Time, In Full 

Supply Chain Performance - Compliance 

Traverse 

Traverse 

SCP 

SP 

SP - Small Parcel 

Supply Chain Performance - Compliance 

Traverse 

Traverse 

SLC 

 

SLC - Shelf Life Compliance 

Supply Chain Performance - Compliance 

shelflifecompliance@cvshealth.com 

Email 

SupplierWiki’s Resources & SupplyPike’s Solution 

For more free educational content like this (eBooksCheat SheetsWebinars, and Articles), sign up for our newsletter or visit our website. We cover material essential for retail suppliers, especially topics related to revenue loss at Home Depot, Walmart, Amazon, Target, and Kroger.  

Get Insight with SupplyPike’s Software  

Maintaining a healthy supply chain from start to finish is difficult in the retail world. SupplyPike’s software helps retail suppliers in Walmart, Amazon, Target, Kroger, and Home Depot get paid and get better.  

SupplyPike tests the validity of chargebacks, collects your proof documentation, and takes disputing a claim down to a few (or zero) clicks automatically. Our software also helps suppliers avoid these fines entirely by digging into root cause analysis and giving executive-level oversight into the supply chain.  

Schedule a meeting with a team member to find out if SupplyPike is right for your retail business. 

Related Content