Home Depot Deduction Types, Remittance List, and Contact Information

By Annalee Foley, Product Manager

Last Updated November 4, 2024

6 min read

At Home Depot, there are a variety of deduction types that show up on remittance with coded identifiers. Keeping track of lost revenue at Home Depot requires a thorough knowledge of these identifier codes in order to track and solve larger issues.

This document is designed to bring alignment around the deduction types, remittance lists, the departments responsible for those deductions, and the contacts that are most relevant for resolving larger issues.

This list was adapted from the Home Depot Chargeback Deduction Contact List to help Home Depot suppliers find the right person for the job and better understand their deductions. It is broken down by deduction type, and each deduction type contains one or more sets of identifiers/contacts.

Deduction Type

Return to Vendor (RTV)

Identifier for Deductions (Invoice Field): *R followed by eight digits or just 8 digits with a document number type of OS r (Example *R12341234 or 12341234)

Responsible Department: Merchandise Payables (Log into the MP-SSP to submit a dispute)

Email Address or Location: The RTV team requires a dispute to be opened for any RTV that you are disputing. Sending a message on Contact Us does not open a RTV Dispute. You may be asked to open a RTV dispute. For more information about the RTV Process and how to open a dispute, visit the RTV Support Page.

Flat Dollar Discount

Identifier for Deductions (Invoice Field): *FDD

Responsible Department: N/A

Email Address or Location: FDD Tool on HDLink

SF&I Installer Deductions

Identifier for Deductions (Invoice Field): *C, CA, 1-followed by eight digits

Responsible Department: Central Settlement

Email Address or Location: Central_Settlement_Research@homedepot.com

CSAT

Identifier for Deductions (Invoice Field): *CSAT

Responsible Department: Central Settlement

Email Address or Location: Central_Settlement_Research@homedepot.com

Deductions Related to Incremental Marketing

Identifier for Deductions (Invoice Field): *P, DMR, MDAC, MDVR, begin with IC (US)

Responsible Department: Receivables

Email Address or Location: Incremental@homedepot.com

Volume Rebates

Identifier for Deductions (Invoice Field): *ending in 16U, 17M, 18M, 19M or beginning with DSE

Responsible Department: Receivables

Email Address or Location: AccountsReceivable_Inquiries@homedepot.com

Product Line Review

Identifier for Deductions (Invoice Field): Year, Month followed by number with PLR (EX: 201301001PLR)

Responsible Department: N/A

Email Address or Location: innovation_center@homedepot.com & Felisa_Redd-Burns@HomeDepot.com

Post AP Audits

1. Identifier for Deductions (Invoice Field): *A or A followed by a (seven or eight numeric digits) in the invoice field

Responsible Department: N/A

Email Address or Location: kelly_westbrooks@homedepot.com

2. Identifier for Deductions (Invoice Field): AS followed by two numbers, a dash and four additional numbers (Ex. AS11-0009)

Responsible Department: N/A

Email Address or Location: homedepot@ap-audit.com

Compliance

1. Identifier for Deductions (Invoice Field): DTS, RDC, DQC, FLU followed by two digit fiscal month, two digit fiscal year, three character alpha-numeric code

Responsible Department: Vendor Compliance

Email Address or Location: Create ticket on Supplier Hub

2. Identifier for Deductions (Invoice Field): TRAN followed by the one digit quarter, two digit fiscal year, and three or four alpha-numeric code

Responsible Department: Vendor Compliance

Email Address or Location: Create ticket on Supplier Hub

3. Identifier for Deductions (Invoice Field): CBRIDxxxxx

Responsible Department: N/A

Email Address or Location: services_insurance@homedepot.com

4. Identifier for Deductions (Invoice Field): DFC

Responsible Department: N/A

Email Address or Location: DF_Vendor_Support@homedepot.com

Fleet Deduction

Identifier for Deductions (Invoice Field): FLEET DEDUCTION

Responsible Department: Freight

Email Address or Location: Audit_Recovery@homedepot.com

Prepaid Freight

Identifier for Deductions (Invoice Field): PA(8 digits) or (10 digits)R / PREPAID FR CHGBK in PO field

Responsible Department: Prepaid Freight

Email Address or Location: Freight_Payables_Atlanta_SSC@homedepot.com

Inventory Reconciliation

Identifier for Deductions (Invoice Field): PO=1SKUxxxxxx where xxxxxx is a SKU number.

Responsible Department: Inventory (use the Contact Us feature in MP-SSP)

Email Address or Location: https://my.directcommerce.com/Login.jsp?customer=homedepot