In this article, learn about:
What was the Automated Dispute Resolution Platform (ADRP) at Home Depot?
ADRP’s visibility into receiving data
What the removal of ADRP means for Home Depot suppliers
How SupplyPike can help
In Q2 of 2025, Home Depot discontinued their Automated Dispute Resolution Platform (ADRP), removing some of the supplier visibility into Direct Fulfillment Centers (DFCs), Rapid Distribution Centers (RDCs), and products getting routed through Inbound/Internal Freight Consolidation (IFCs).
The effects of this change will be that suppliers will have to find receiving information from other sources within Home Depot’s vendor portals.
What the ADRP Supplier Portal Provided
Previously, the ADRP Supplier Portal was designed to give suppliers a central hub for Home Depot’s receiving data, making aggregating proof documentation for disputing deductions a relatively simple process.
Similarly, this app allowed for Home Depot and their suppliers to speak the same language by getting all parties aligned on which data was most authoritative in the dispute and dispute resolution process.
The app also gave clarification about supply chain issues at a greater level of depth than before, showing whether a deduction was the result of a compliance issue or a standard deduction.
Even though the app was called the “automated dispute resolution platform,” this was meant to signify the depth of visibility and supplier/retailer alignment that the information within the app provided. The app was not a means of disputing itself, which was always handled through the Merch Payables Self-Service Portal (MP-SSP).
Related Reading: The Home Depot Merch Payables Self-Service Portal (MP-SSP)
Receiving Data Visibility in Home Depot’s ADRP
In ADRP, suppliers had visibility into:
Pallet and SKU level count for each touch point
Created/Scanned/Shipped timestamps
Final KeyRec
Item counts with item level detail upon final receiving
Shipping Delays
Suppliers also had visibility into PO/ASN/Invoicing Data:
Trade discounts (actual % per m-vendor and any other special allowances)
Pricing and any pricing discrepancies
Quantity discrepancies between each
ASN Timeliness/Accuracy information
EDI issues/errors
Key Data Elements by Stage
Broken down by the data for each key data element at each key stage, ADRP allowed suppliers to see unique data identifiers for each of the following:
Purchase Orders:
PO Number
SKU
RDC
Quantity (QTY)
IFC DC
SKU GTIN
Supplier ASNs
PO Number
SKU
RDC
UCC 128
ASN Number
ASN Shipment ID
IFC In
PO Number
SKU
RDC
UCC 128
IFC Out
PO Number
SKU
RDC
UCC 128
IFC ASN
PO Number
SKU
RDC
ASN ID
BOL Number
Carrier Number
PRO Number
RDC In
PO Number
SKU
RDC
Key Rec
Invoice
PO Number
SKU
RDC
Invoice Number
Invoice Payment
Invoice Dispute
Potential Discrepancies by Each Stage
Along with receiving data, ADRP helped to identify discrepancies along the same stage lines:
PO (Purchase Order)
Missing PO
SKU missing from UOM
SKU missing from IDM
UOM Mismatch
Price Mismatch
Missing Invoice
Supplier ASN
Wrong SKU
Wrong RDC
ASN Missing
Blank SKU
Fill Shortage
Fill Overage
IFC IN
Missing PO
Wrong SKU
Wrong RDC
ASN Missing
Shortage
Overage
Missing Pallet
Additional Pallet
IFC OUT
Missing PO
Wrong SKU
Wrong RDC
ASN Missing
Shortage
Overage
Missing Pallet
Additional Pallet
IFC ASN
Missing PO
Wrong SKU
Wrong RDC
Shortage
Overage
Vendor ASN Missing
Delayed RDC missing pallet
RDC IN
Missing PO
Wrong SKU
Wrong RDC
Shortage
Overage
Missing Pallet
Vendor ASN Missing
Incorrect PO
KeyRec delayed
Invoice
Missing PO
Wrong SKU
Wrong RDC
Blank SKU
Wrong RDC
How ADRP Handled Overage Netting and Dispute Resolution
Along with the above visibility, Home Depot used ADRP as a means of automatically resolving deduction issues on behalf of suppliers.
Home Depot used the language “overage netting” to describe one of the ways that ADRP would work towards this kind of resolution. When a supplier received a shortage deduction, ADRP could use that information to check for corresponding overages across all of their RDCs. These fines could be resolved, essentially by canceling each other out.
The way this worked was that Home Depot would deliver a deduction, the supplier would dispute it, and, in cases when the shortage matched a corresponding overage, Home Depot would occasionally approve the dispute with a reason code indicating an overage netting.
Similarly, the visibility into quantities and pallets at various touch points in the Home Depot supply chain would work to automatically resolve certain deductions.
ADRP never officially replaced MP-SSP as the means for suppliers to dispute deductions, but the information provided in the app was relevant for some disputes.
What this Change Means for Home Depot Suppliers
With the removal of ADRP, suppliers will lose the abovementioned visibility into touch point data at Home Depot DCs. This includes but is not limited to:
Receiving data for DFCs, RDC destined orders, including anything routed through an IFC
Pricing data discrepancies between POs and invoices
Some ASN data
Invoice discounts and allowances
For item data management, order quantities and pack sizes per import DCs (IDCs)
HD identified issues with ASNs, fill shortages, fill overages, regular shortages, and regular overages
Visibility into missing pallets or reconstructed pallets
SKU level reporting and any discrepancies against SKUs
Along with this lack of visibility, suppliers are less likely to benefit from the automated dispute resolution that the app provided for deductions and overage netting.
Even though it may be more difficult for suppliers to have overages automatically removed when paired with a shortage elsewhere, there are still options available. It is a good general practice to check shortages against overages elsewhere and coordinate disputing likewise. If these can be paired together, suppliers have the ability to offset costs by billing for overages.
How SupplyPike Can Help
Don’t let the end of ADRP mean the end of your dispute process! SupplyPike can take the pain out of disputing at Home Depot by automating document retrieval and disputing.