One of the most used apps in the Tools page is the Merch Payables Self-Service Portal (MP-SSP). This app contains most of the supplier accounting information and deduction tools.
Within that portal, the chargebacks are handled in a few key places. The whole dashboard is split into four main groups:
- Activity Center
- My Docs
- System Alerts
- Getting Started
The Activity Center section contains a lot of tabs relevant to chargeback disputes and status priorities. System Alerts will notify suppliers about pressing issues requiring immediate attention. Getting Started is essential for beginners and contains some helpful training materials, important forms to keep on hand, and helpful Q&A-style educational materials. The My Docs page houses records relevant to disputes, revenue loss, and return to vendor (RTV) transactions. The MP-SSP is commonly used by suppliers for dealing with, researching, and disputing chargebacks.