What is Walmart deduction Code 28: Carton Damaged/Freight Bill Signed Damaged? How can invalid code 28s be disputed? How can I avoid them?

Code 28: Carton Damaged/Freight Bill Signed Damaged

**What is Deduction Code 28?**
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Code 28s mean the Walmart facility receiving the freight signed the freight bill as damaged. Damage can occur due to poor packaging of the goods, improper loading by the shipper/carrier, or improper handling by the carrier during transit.

**How to Prevent Valid Code 28s**
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-   Evaluate your cartons/packaging to make sure they are up to the rigors of shipment. Consider changing packaging if product is regularly damaged.

-   Load shipments securely

-   Consider alternate carriers if a specific carrier is regularly damaging your freight

**Can Code 28s be Disputed?**
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It depends on if the shipment was prepaid or collect. 

**Prepaid** shippers should file a claim directly with the carrier, not Walmart, to recover the damages. You can file a dispute in the Accounts Payable Disputes Portal (APDP) in Retail Link if you need to request Walmart's Proof of Delivery that is signed damaged, then use that to file a claim with your carrier. The Walmart dispute will be denied and Walmart will provide the POD. Keep in mind that APDP disputes sometimes take a long time to review, and some carriers have short windows for filing a damage dispute.

**Collect** shippers can submit a dispute in the Accounts Payable Disputes Portal (APDP) in Retail Link showing the load was picked up in full without damage.

**How to Dispute Invalid Code 28s**
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Supporting Documentation:

*   Collect suppliers should provide the BOL showing load picked up in full and without damage

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