Code 24: Carton Shortage/Freight Bill Signed Short

3 min read

What is Deduction Code 24?

Code 24s are given when the facility receives an order but signs the BOL as short against the quantities the shipment was said to contain. Code 24s occur when the shipper invoices for more than what the facility claims to have received and/or what is on the purchase order.

How to Prevent Valid Code 24s

Item Setup and Invoicing

  • Submit only one Invoice per PO when possible

  • Confirm your item setups

    • Vendor pack quantities

    • Warehouse pack quantities

  • Transmit invoices with Walmart item numbers

  • Match your invoice to the PO and don't make adjustments on the invoice that don't match PO

    • match units of measurement on the Invoice to the units on the PO

    • If you don't agree with the quantity ordered, do not short ship. Rather, coordinate with Replenishment Manager or the buyer to request an updated purchase order.

  • Confirm that fulfillment information is correctly flowing to the warehouse (check your EDI)

Packaging and Labeling

  • Be sure the driver notes the case count on the BOL

    • BOLs marked "shipper load and count" (SLC) make disputing Collect shortages very difficult

  • Identify PO number and Facility number on labels

  • Be sure labels are clearly applied, not damaged or obfuscated

  • Use color-coding/imagery to differentiate between products

  • Use slip sheets between POs if palletizing freight

  • Use color-coding/imagery to differentiate between orders

    • It is best to avoid co-mingling inventory for different Purchase Orders. Walmart expects one PO shipment per pallet or per box unless you have an agreement with the RM stating otherwise. If you do include multiple POs in a shipment you must clearly separate them, though it is still not recommended as this is one of the most common reasons for invalid shortage claims.

Can Code 24s be Disputed?

Yes. In the Accounts Payable Disputes Portal (APDP) in Retail Link, provide the correct shipping documents to prove that the PO was picked up and delivered in full. This dispute would be approved by Walmart only if the product was counted by the driver and signed for prior to leaving the supplier's facility.

How to Dispute Invalid Code 24s

Supporting Documentation:

  • Freight bill showing the order was picked up in full. Collect suppliers: Bill of Lading showing order picked up in full. The BOL must be signed by the driver, and the Purchase Order number should be clearly noted on the BOL. Prepaid suppliers: Proof of Delivery showing order received in full AND a drop trailer stamp showing the load was dropped at the DC yard (Walmart should provide a shortage stamp if the dispute is denied so you can dispute with your carrier). The Purchase Order number should be clearly noted on these documents.

  • Invoice (EDI 810) showing quantity shipped

1-click disputes. Just like that. Get started.

Related Resources

Written by The SupplyPike Team

About The SupplyPike Team

SupplyPike builds software to help retail suppliers fight deductions, meet compliance standards, and dig down to root cause issues in their supply chain.

Read More
The SupplyPike Team



SupplyPike helps you fight deductions, increase in-stocks, and meet OTIF goals in the built-for-you platform, powered by machine learning.

View SupplyPike's Website