Code 22s arise when the quantity of an item on the invoice does not match the quantity the facility says it received.
In this scenario, it's possible the BOL was stamped as received in full at the facility, but the invoice was transmitted for quantities greater than what the facility claimed to receive.
Submit only one Invoice per PO when possible
Confirm your item setups
Vendor pack quantities
Warehouse pack quantities
Transmit invoices with Walmart item numbers
Match your invoice to the PO and don't make adjustments on the invoice that don't match PO
Match units of measurement on the Invoice to the units on the PO
If you don't agree with the quantity ordered, do not short ship. Rather, coordinate with Replenishment Manager or the buyer to request an updated purchase order.
Confirm that fulfillment information is correctly flowing to the warehouse (check your EDI)
DO NOT MASTERPACK
Identify PO number and Facility number on labels
Be sure labels are clearly applied, not damaged or obfuscated
Use color-coding/imagery to differentiate between products
Use slip sheets between POs if palletizing freight
Use color-coding/imagery to differentiate between orders
Yes, it is common to win back code 22s by proving that all items were shipped in full using the Accounts Payable Disputes Portal (APDP) in Retail Link.
Freight bill showing that the number of cases shipped is equivalent to the number of cases invoiced. Collect suppliers should provide the signed BOL (Bill of Lading). The Purchase Order number must be clearly listed on this document. Prepaid suppliers should provide the signed POD (Proof of Delivery) including a signed gate stamp (dropship trailer stamp) when applicable. The Purchase Order number must be clearly listed on this document.
Invoice (EDI 810) showing correct quantities invoiced
Purchase order (EDI 850) showing ordered quantities (optional)
Alternatively, pull an inventory receipt report from Decision Support System (DSS) in Retail Link to verify how much product Walmart's system says was received. If your dispute with shipping documents is denied but there is evidence in DSS that a PO was received into the system upon arrival, then it can be disputed again with a copy of the DSS report as proof.
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