Code 11s are generated when cost differences occur for specific items, such as item cost differences between the invoice and the purchase order.
Sometimes. Although Walmart says that pricing issues aren't considered for payback, it is still technically possible to dispute an invalid Code 11 in the Accounts Payable Disputes Portal (APDP) in Retail Link if you can prove that the price on the PO and the Invoice in fact matched.
Walmart states that code 11s should only be disputed through APDP for Store claims and recommends talking to your buyer if you receive a code 11 from another source. That said, we have seen where it's possible to dispute a code 11 from other sources in APDP, so take that with a grain of salt.
If you have a scenario where the price on the PO does not match the price on the Invoice, a dispute in APDP is almost certain to be denied. However, if you are arguing that the price on the PO is incorrect you could still attempt to contact your buyer to plead your case. Technically, whenever you fulfill an order you are agreeing to t he pricing on that order, but we have seen scenarios where buyers might be lenient.
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