Code 10s are generated when there are discrepancies in allowances between the invoice and the PO. These could be differences in allowances either at the order/invoice level or the net cost of allowances at the line item level.
Yes. Although agreed-upon pricing allowances aren’t considered for payback, it is still possible to dispute an erroneous application of a Code 10. Submit disputes in the Direct Commerce portal. If the dispute is denied, then you should still contact your buyer directly to request a payback.
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