Learn more about the retail industry by watching these clips


On Demand

SupplierWiki videos cover relevant supply chain topics to help suppliers reach their goals. Learn how to be a successful supplier at retailers like Walmart, Kroger, Target, and Amazon. 

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SupplierWiki Videos

Welcome to OTIF Radar and our Getting Started training course. 

The SupplyPike Team

Welcome to OTIF Radar

Lesson 2: Using the OTIF Dashboard

In this lesson, we'll walk you through the basic navigation of OTIF Radar on the main dashboard.

Lesson 1: Getting Started with OTIF Radar

In this lesson, we'll review the Purchase Orders tab in OTIF Radar - the best place to look at individual PO's. 

Lesson 3: OTIF Radar Purchase Orders

In this final lesson, we'll cover the Analysis tab to help you identify root causes. 

Lesson 4: Using the OTIF Analysis Page

[SupplyPike](https://www.supplypike.com/) helps you fight deductions, increase in-stocks, and meet OTIF goals in the built-for-you platform, powered by machine learning.

SupplyPike

In this workshop, we go over Walmart’s OTIF program and how it affects new suppliers. Learn about OTIF scorecards, and how to stay compliant and prevent chargebacks.

A New Supplier's Orientation to OTIF

Watch this on-demand workshop to learn about OTIF scorecards, and how to stay compliant and prevent chargebacks.

Ryan Petty 

Product Owner for OTIF Radar

Stacy Tan

VP of Retail Insights

SupplyPike's OTIF Radar can isolate poor performance in your supply chain and resolve issues before they hit your bottom line. See your projected fine totals before they become invoices so you can identify issues in replenishment and reduce or avoid those fines.

OTIF Radar

Welcome to Walmart

This class goes over Walmart’s deduction and dispute process for new suppliers. Learn about AP deduction codes and identify and dispute them manually or with Deductions Navigator.

Deductions Decoded for New Suppliers

Learn about AP deduction codes and how to identify and dispute them manually or with Deductions Navigator.

Eric Smith

Product Owner, Deductions Navigator

Get insights to prevent valid retailer deductions and automatically dispute invalid ones. SupplyPike Deductions Navigator creates a 360° view of your deductions by aggregating relevant information in one place so you know what happened and why.

Deductions Navigator

Our retail data experts go over Walmart’s supply chain standards and help you understand the basic replenishment and sales metrics that buyers are looking for.

A New Supplier's Guide To Retail Data

We've covered Walmart’s supplier standards to help you understand the replenishment and sales metrics that buyers are looking for.

Melodie Terry

VP of Marketing

Grow your retail business without frustration. Fight deductions, meet OTIF goals, and maximize cash flow in the built-for-you platform, powered by machine learning.

Join Retail Data expert Stacy Tan as she dives into SSOs, PNEWS, and SPAQs during the first session of our Intro to Walmart data series.

This 15-minute webinar digs into Supplemental Orders and answers these popular questions for new Walmart suppliers:

Alphabet Soup: SSOs, PNEWs, and SPAQs

Coffee Break with SupplyPike: Intro to Walmart Data

Join a panel of experts as we talk about best practices to increase visibility into your supply chain and make it strong enough to withstand uncertainty.

How do companies deal with the volatility of the consumer market? Businesses need to be more proactive than ever before to combat unpredictable events and keep their supply chain running smoothly. Join us as we talk about best practices to increase visibility into your supply chain and make it strong enough to withstand uncertainty.

Being Proactive in Uncertainty

A panel of experts talks about best practices to increase visibility into your supply chain and make it strong enough to withstand uncertainty.

Margie Hamlin

Lead of Strategic Operations at Leaf Logistics

A Leaf Logistics Webinar

Walmart has launched its new APDP app in Retail Link to replace Direct Commerce. Join us on October 12th to dig into what's changing and how Deductions Navigator is adapting.

We'll cover everything you need to know about using SupplyPike with Walmart's new APDP app so that you can continue disputing your deductions with ease. Sit down with Eric Smith to go over the changes to Deductions Navigator and get your questions answered live.

Deductions Navigator and APDP

Walmart has launched its new APDP app in Retail Link. We'll dig into what's changing and how Deductions Navigator is adapting on October 12th.

Krista Nicewarner

VP of Customer Success

Deductions Navigator Training Series

Join Retail Data expert Stacy Tan as she dives into Demographics and Store Traits during the second session of our Intro to Walmart data series.

This 15-minute webinar digs into Demographics and answers these popular questions for new Walmart suppliers:

Demographics: Understanding your Target Market

Join Walmart OTIF expert Ryan Petty as he reviews OTIF Radar's newest features that will help simplify your fine disputing process.

As a part of our new SupplyPike Academy Training Series, this webinar will cover OTIF Radar's newest fine disputing features. 

Grab your seat and join host Krista Nicewarner and OTIF expert Ryan Petty as they dig into the step-by-step process of simplifying your OTIF disputing process with SupplyPike.

Disputing OTIF Fines with SupplyPike

OTIF Radar Training Series

Join Retail Data expert Stacy Tan as she interviews Walmart buyer Yoom Dang during the fourth session of our Intro to Walmart data series.

Read the notes from this webinar as SupplyPike’s retail data expert Stacy Tan sits down to interview Walmart buyer Yoom Dang during the fourth and final session of the Intro to Walmart Data webinar series. 

 serves as the Associate Merchant for Frozen Seafood at Walmart. She brings a decade of knowledge and experience working with supply chain and merchandising teams at Walmart.

Know Before You Go: Chat with a Walmart Buyer

Yoom Dang

Associate Merchant

Learn about the ABCs of Walmart’s On Time In Full (OTIF) program in this fundamentals webinar. We talk scores and metrics in a 30-minute session.

! We go over the basics of Walmart’s On Time In Full program, including the requirements to stay compliant, the metrics to watch, what each score means, and how to measure your performance. Join our OTIF experts David Joseph and Melodie Terry to discuss the ABCs of OTIF in a live Q&A session.

ABCs of OTIF

Learn about the ABCs of Walmart’s On Time In Full (OTIF) program in this fundamentals webinar. We talk scores and metrics in a 30-minute session.


David Joseph

Account Manager

The Fundamentals of OTIF Series

Walmart OTIF scores fall into two buckets: Supplier Accountability and Walmart Accountability. Do you know which is which? Learn more in this 30-minute webinar.

,” a metric of Walmart’s OTIF compliance program. We’ll go over which failure outcomes fall into which bucket – the Supplier’s or Walmart’s. We’ll also review the waterfall chart that appears on the OTIF Scorecard in Retail Link™ and how you can better track your scores. Join our OTIF experts Melodie Terry and Stacy Tan to discuss OTIF accountability in a live Q&A session.

OTIF Accountability and You

Walmart OTIF scores fall into two accountability buckets: Supplier and Walmart. Do you know which is which? Learn more in this 30-minute webinar.

With Walmart’s new changes to its OTIF program, it launched a new scorecard app in Retail Link™. Learn how to navigate it in this 30-minute webinar.

 and how to navigate through each metric, dashboard, and report. We also discuss how to filter your data to get a better overview of your scores, view your fines, and download your PO data. Join our OTIF experts Ryan Petty and Stacy Tan to discuss the OTIF Scorecard in a live Q&A session.

Navigating the OTIF Scorecard

With Walmart’s new changes to its OTIF program, it launched a new scorecard in Retail Link. Learn how to navigate it in this 30-minute webinar.

OTIF fines aren't a lost cause! Learn how to prevent and even dispute Walmart’s OTIF chargebacks in this 30-minute webinar.

Can you dispute OTIF fines? We’re here to answer that age-old question. Join our OTIF expert Ryan Petty as he covers how to get the most 

into where your fines are coming from and how to figure out if you have 

that can be reversed. He’ll also cover 

and answer your questions live during a Q&A session.

How to Prevent and Dispute OTIF Fines

Join us for an orientation to OTIF for Prepaid suppliers! Learn about being on time, delivery windows, and holding carriers accountable.

know the difficulties of being On Time. From carriers arriving late to overbooked DCs, shipments can miss the delivery window easily. Walmart’s rigorous 98% On Time goal is hitting Prepaid suppliers hard. We’re here to help! Join this 30-minute webinar to learn how to be On Time.

Orientation to OTIF for Prepaid Suppliers

Orientation to OTIF

Walmart’s OTIF program is very strict and allows for very little wiggle room. Sit down with Replenishment Manager Catherine McDonnough and learn how you can stay compliant.

Catherine McDonnough is the Senior Replenishment Manager at Central Garden and Pet and has over 5 years of experience working in Walmart replenishment. Join SupplyPike’s retail data expert Stacy Tan as she sits down to interview Catherine about best practices for being a good Walmart supplier and get your questions about replenishment answered during the Q&A session.

Chat with a Replenishment Manager: Catherine McDonnough

Join SupplyPike’s Stacy Tan as she interviews a Replenishment Manager from Central Garden & Pet about best practices for working with Walmart.

Catherine McDonnough

Senior Replenishment Manager | Central Garden & Pet

Fireside Chat Series

Check out Orientation to OTIF for Collect suppliers! Learn about being collect-ready, confirming orders, and holding Walmart accountable.

know the difficulties of being collect ready. From confirming POs by 4:00 PM CT the next day to making sure orders are ready for pickup on time, there are a lot of opportunities for things to go wrong. Sometimes, it’s not even the supplier’s fault! This 30-minute webinar will help you to learn how to be Collect Ready.

Orientation to OTIF for Collect Suppliers

Retail Data expert Stacy Tan interviewed Igloo Replenishment Manager Amber Bumgardner about working with Walmart and best practices for replenishment.

Senior Manager for Supply Chain and POS Replenishment

 at Igloo Products Corporation. SupplyPike’s retail data expert Stacy Tan sat down to interview Amber about 

best practices for being a good Walmart supplier

Chat with a Replenishment Manager: Amber Bumgardner

SupplyPike’s Stacy Tan interviewed a Replenishment Manager from Igloo about working with Walmart and best practices for replenishment.

Amber Bumgardner

Senior Replenishment Manager | Igloo Coolers

 Fireside Chat Series

Get full visibility into your Walmart data with Retail Intelligence! Product Owner Stacy Tan walks you through using this app to become your buyer’s favorite supplier.

 allows you to dig into your Walmart data and create

 with the data you want to see. Put an end to countless spreadsheets and manual reporting with Retail Intelligence. Learn more about what this app can do for your business.

Retail Intelligence for Walmart Fast Pitch

Get full visibility into your Walmart data with Retail Intelligence! Product Owner Stacy Tan walks you through how to use this app.

Fast Pitch Series

Kroger deductions expert Ryan Petty will review the Kroger deductions disputing process and walk you through how to use the app.

Deductions Navigator allows you to dig into your Kroger AP deductions, spot kinks in your supply chain, and auto-attach shipping documents. 

What usually takes 15 minutes to dispute a claim now only takes two seconds! ⏰

Join this 1-hour live training session to learn how to use Deductions Navigator for Kroger.

Deductions Navigator for Kroger Live Training

Learning how to prevent and dispute Walmart’s OTIF fines is not a lost cause. Learn more in this 1-hour webinar.

Can you dispute OTIF fines? We're here to answer that age-old question. Our retail data expert Stacy Tan covers how to get the most 

 into where your fines are coming from and how to figure out if you have 

 and answers your questions during this recorded webinar. 

Preventing and Disputing OTIF Fines 

Become your buyer’s go-to supplier with Retail Intelligence’s newest feature: Data Lab! Watch retail data expert Stacy Tan walk you through what Data Lab is and how to use it.

allows you to specify exactly which data points you're interested in and in what order, then export your data to a spreadsheet. In less than 60 seconds, you can have a spreadsheet filled with that data you want and formatted exactly how you want it.

Data Lab Fast Pitch

Become your buyer’s go-to supplier with Retail Intelligence’s newest feature: Data Lab! Watch our retail data expert explain how to use Data Lab.

Document Explorer allows you to store, search, and organize all of your shipping documents in one place! Join Product Owner Carter King as he walks you through using this new app.

 makes disputing retailer deductions more streamlined and efficient by automatically retrieving, organizing, and storing your shipping documents in one place. Integrating with all major retailers and shipping companies, Document Explorer makes finding any POD or BOL simple. Learn more about how this app can cut your disputing time down from 30 minutes to 30 seconds in this short webinar!

Document Explorer Fast Pitch

Store all of your shipping documents in one place with Document Explorer! Join Product Owner Carter King as he walks you through using this new app.

Carter King

Product Owner of Document Explorer

Document Explorer makes disputing retailer deductions more streamlined and efficient by automatically retrieving, organizing, and storing your shipping documents in one place.. Integrating with all major retailers and shipping companies, Document Explorer makes finding any POD or BOL simple. Learn more about how this app can cut your disputing time down from 30 minutes to 30 seconds

Document Explorer

EDI experts explain how suppliers can meet Kroger’s compliance requirements, avoid costly fines from common EDI errors, and use integrations to streamline their processes.

Kroger is one retailer, among many, that expects suppliers to comply with specific EDI requirements. If you have questions about setting up your EDI program, we’ve got answers!

Join SupplyPike’s Ryan Petty as he sits down with EDI expert Anthony Thrasher to talk about Electronic Data Interchange and how it impacts Kroger suppliers in this 1-hour webinar.

EDI: What Suppliers Should Know

EDI experts explain how suppliers can meet Kroger’s compliance requirements, avoid costly fines from common EDI errors, and use EDI integrations.

Anthony Thrasher

Director of Product Management

EDI Explained

Get full visibility and create one-click claims with SupplyPike’s product Deductions Navigator for Kroger! Join Product Owner Ryan Petty as he walks you through using this app.

 allows you to dig into your AP deductions, spot kinks in your supply chain that could be costing you money, and turns the time it takes to submit a claim from 15-20 minutes to a couple of seconds! Learn more about how to use this app as a Kroger supplier by joining this 20-minute webinar.

Deductions Navigator for Kroger Fast Pitch

This webinar will explain how to get full visibility into your AP deductions and create one-click claims with Deductions Navigator for Kroger.

Ryan Petty

Product Owner for Kroger Deductions Navigator

Join Kroger expert Ryan Petty as he digs into frequently asked questions surrounding Kroger’s netting process and how it can affect your bottom line. 

Settlement netting (or payment netting) allows Kroger to consolidate its Accounts Receivable balances against its Accounts Payable balances with each vendor. This can cause a lot of confusion for suppliers when it comes to identifying those netted charges and keeping track of paid invoices. 

Join Ryan Petty as he covers everything you need to know about the netting process, identifies common types of netting charges, and answers your questions live during the Q&A portion. 

Netting: What Kroger Suppliers Should Know

Join Kroger expert Ryan Petty as he digs into frequently asked questions about Kroger’s netting process and how it can affect your bottom line. 

Kroger Netting 101

Join us for an orientation to OTIF for Walmart suppliers! Prepaid and Collect suppliers will learn best practices for being In Full and improving your OTIF score.

 know the difficulties of meeting that 98% In Full standard. Whether Walmart is misreceiving cases or you have a gap in your supply chain, suppliers need to know how to determine the root causes of their In Full issues and fix them to prevent OTIF fines.

If those OTIF fines are piling up, we’re here to help! Join this 1-hour webinar to learn how to be In Full.

Orientation to OTIF: How to be In Full

Join us for orientation to OTIF for Walmart suppliers! Prepaid and Collect suppliers learn best practices for being In Full and improving OTIF scores.

Join Stacy Tan as she dives into on-shelf availability and sits down with Rick West, CEO and Co-founder of Field Agent, as he presents their on-shelf audit results.

Don’t let in-stock issues like Phantom Inventory bring down sales. In this free webinar, Rick West, CEO and Co-founder of Field Agent, will be presenting their findings of an on-shelf availability audit for 3 SKUs. Our retail data expert, Stacy Tan, will be walking you through finding that information for those SKUs in Retail Link and in Retail Intelligence.

Understanding On-Shelf Availability

Join Stacy Tan as she dives into on-shelf availability and sits down with Rick West, CEO of Field Agent, and presents their on-shelf audit results.

Rick West

CEO & Co-Founder of Field Agent

Coffee Break with SupplyPike

Get full visibility and create one-click disputes with SupplyPike’s product Deductions Navigator for Walmart! Join retail expert Stacy Tan as she walks you through using this app.

for Walmart allows you to dig into your AP deductions, spot kinks in your supply chain that could be costing you money, and turns the time it takes to submit a dispute from 15-20 minutes to a couple of seconds! Learn more about how to use this app as a Walmart supplier by watching this 30-minute webinar.

Deductions Navigator for Walmart Fast Pitch

This webinar will explain how to get full visibility into your AP deductions and create one-click disputes with Deductions Navigator for Walmart.

Learn about the basics of Walmart’s On Time In Full (OTIF) program in this fundamentals webinar. We talk about OTIF scores and metrics in an hour session.

! We’ll go over the basics of Walmart’s On Time In Full program, including the requirements to stay compliant, the metrics to watch, what each score means, and how to measure your performance. Join Stacy Tan to discuss the foundations of OTIF in a live Q&A session.

Fundamentals of OTIF

Learn the basics of Walmart’s On Time In Full (OTIF) program in this fundamentals webinar. We talk about OTIF scores and metrics in an hour session.



Allie Welsh-Truong

Lead Content Coordinator

The Ultimate OTIF Series:

Learn how to identify root causes of low OTIF scores and what you can do to improve your performance.

Part 2 of 4 in the Fundamentals of OTIF series, SupplyPike’s Stacy Tan and Allie Welsh-Truong are unpacking OTIF scores. Walmart supplier’s shipping method, Collect, Prepaid, or Drop-ship, may be the driver behind Low OTIF Scores.

Our experts are walking through how to mitigate low OTIF scores and understand your shipping options.

Improving Your OTIF Scores

Join SupplyPike’s experts as they simplify responding to OTIF fines. Suppliers will learn about the root causes of OTIF fines and how to dispute invalid fines.

SupplyPike’s Ultimate OTIF series wouldn’t be complete without a full hour of responding to fines. OTIF fines ensure suppliers comply with Walmart’s shipping standard; however, there are cases when suppliers can dispute OTIF compliance issues. 

Join Stacy Tan and Melodie Hays as they clarify the OTIF dispute process at Walmart. 

Responding to OTIF Fines

Join SupplyPike’s experts as they simplify responding to OTIF fines. Learn about the root causes of OTIF fines and how to waive invalid chargebacks.

Rookie and veteran suppliers alike struggle with deductions. Discover how Walmart’s deduction process works and how you can win back money through Walmart’s dispute process.

Walmart’s deduction process can be daunting. Join SupplyPike’s Stacy Tan and Melodie Hays as they talk disputing at Walmart. 

They’ll cover Retail Link’s most helpful disputing apps and how to gather information to make disputing a breeze. Make sure to bring all your deduction-related questions and leave empowered to tackle your deductions!

Managing Your Walmart Deductions

Suppliers struggle with deductions. Discover how Walmart’s deduction process works and how you can win back money through Walmart’s dispute process.

On Demand

Learn more about the retail industry by watching these clips

Decoded

Retail Deductions Simplified

Webinars On Demand

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Retailer

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