How To Dispute CVS Deductions Effectively

7.23 How to Dispute CVS Deductions Effectively 
 

[00:00:00] Peter: Alright, we'll get started now. Today we're going to be talking about disputing CVS deductions. I'm breaking into new territory here in terms of retailers for us. we're excited about that. Parker and I have been, reading about CVS for a long time and, we're excited to finally be engaging with some real numbers in terms of CVS deductions and, disputing. 
 

So all of that. We're excited to bring some of those findings to you today and to just talk about general best practices and all of that. So yes, Parker is our product manager for the CVS product, which, we'll do a little product preview at the end today too, if anyone's interested in that. 
 

And I am on the SupplierWiki team, which means I'm more on the kind of educational content side of things. but we work together, us and product all the time to try to create something that will be as helpful as possible. for a wide, variety of suppliers, in this case, CVS suppliers. All right, so a little bit more of that agenda. 
 

We're going to be going over some invoice, code numbers and contacts. And a lot of this comes from a supplier facing CVS document, that we've adapted some of that information from. So some of this should be pretty helpful for just getting to the bottom of different, invoice codes, trying to understand what they are, and who. 
 

The appropriate contact is for whenever there's an issue with one of those, invoice codes. Then we're going to be looking at AP deductions specifically, or warehouse payables as we call them at CVS, and disputing those. Before moving into basically a Q and A section, if there's any questions at the end, and then the SupplyPike CVS product preview, which I've already mentioned a little bit already. 
 

That's our next hour. It's looking like some, common questions that we get during these. Will we be getting a copy of the slide deck? yes, you will. And a recording. So whatever the email was that signed up for this webinar, we'll be sending an email out in the next three to four business days with the copy of the slide deck and a recording. 
 

We also have a YouTube channel, which some people have found pretty helpful, that we upload all of our webinar recordings there so that people can watch them and have access to them that way as well. so yeah, there's no need to take super, vigorous notes. All of this will be recorded. 
 

Available for reference later on too. we also have the Q& A tab and the chat as well. you can put a question in the Q& A tab. And if you have more, just a general comment, or you're responding to one of the questions that we have on the webinars. That's what the chat is for. SupplierWiki is the educational branch of SupplyPike pretty much. 
 

And so that's more kind of the me side between me and Parker. what we do is we're here to create webinars, eBooks, articles. Any kind of, medium of content that will contain helpful educational resources for getting started as a supplier, for best practices depending on, which retailer you're in or what kind of compliance programs you're dealing with. 
 

so all of That's what we're covering at SupplierWiki. And SupplyPike is our, the umbrella organization that we're working for, and SupplyPike is more in the revenue loss space. So SupplyPike is about helping suppliers win back. money that they've lost to invalid deductions and having insight into the things that you can't win back, right? 
 

To understand why money is being lost in different sort of categories. Parker's background is in, compliance on Walmart, on the Walmart side of things. So he knows a lot about that side of it too. So we like to boil this down into getting paid and getting better. on the one hand, you can, with SupplyPike, you can quickly figure out which money is being lost and how it's being lost so you can win it back pretty efficiently and effectively or much more so than you could without the shipping documents integration. 
 

And then on the get better side of things, you want to give visibility into compliance. visibility into performance in a bunch of different kind of, supplier performance areas. And, there's all that. Yeah. So these are some of our partners. we like to work with a variety of partners, in different categories, different sizes. 
 

the SupplyPike option, part of what makes it so exciting is just that, it makes sense for a lot of different kinds of people, a wide, variety of supplier profiles. So yeah. But take it away, Parker. TPS deductions. I'll be, interrupting you if we have any questions that are pertinent, but 
 

[00:05:05] Parker: Sounds good, Peter. 
 

Thank you. Alrighty, so first we're going to start with invoice code numbers and contacts. Like Peter mentioned, this is a document from CVS directly to help break down and understand what each type of invoice code means and the charge types associated with each of them. So we'll dive right in. 
 

so we pulled this information from the vendor contact list here. And this was just a helpful keystone for identifying and researching and disputing deductions. And so this can be found on the CVS Health kind of supplier website, within the kind of home, down to the node page, and it's called Vendor Contact List if you're looking for your own, or we've got a link here for you guys to go check out as well. 
 

and so what this kind of list breaks down is revenue loss in a variety of different categories, no specific order here, just the order that we pulled it from the list of this. On this vendor contact form, but this list breaks down, different invoices that are associated to co ops, versus product profit recovery, which are more like your post auto type of stuff. 
 

You may see other retailers, but we'll be focusing more on today is the warehouse payable side or the AP deductions as they're also called. and then also there's supply chain performance. is what the name CVS has for it, but that's more kind of similar to your compliance programs at other retailers. 
 

And then lastly, the other big thing here is returns and defectives, in those kind of shared programs with CVS as well. So just starting off with co ops, if you have an invoice that begins with any of these kind of numbers or characters, you'll know that they are actually a co op type of charge or agreed upon, advertising cost. 
 

So it's good to keep an eye on these and check on these. These can be found through image silo as a backup if you ever need an additional reference. But CVS does go ahead and deduct these from your paychecks. but there is a way to get visibility into those. And also keep in mind there is an option where if an invoice number ends with FSI, that would also still fall in this kind of co op bucket here. 
 

and so yeah, if those invoice numbers begin or end with any of those codes on the previous slide, you can also contact, the co op backup request at CVS Health if those aren't available at ImageSilo. But if you do have access to the portal called ImageSilo, a lot of those will be available there. 
 

but the email below is available as well. As far as profit recovery, these are like we said, more in the post audit realm, so that I think, I believe they can go back as far as three years ago, and they do this in monthly chunks and look back and see if they have, if CVS hasn't been paid for stuff that they thought that should be being paid for. 
 

So whatever, that's an old agreed upon agreements. It could, dip into the co op or other return areas too, as well. but it's just CVS's way. I think the name comes from is CVS is Recovering Profit from Themselves, to be honest. quite an interesting name, but, yeah, more in the kind of the post audit realm here. 
 

So if your invoice number begins with any of these codes that you see on the screen, that's what you're working with here. The more common ones are like the AT, the CC, any of the PR stuff there, or at the very bottom, the SB, and any combination of those are very common as well. And so there's also some additional contact information there. 
 

If you guys don't find backup of these in ImageSilo, you can reach out to those specific emails, and they are usually in charge of helping navigate these profit recovery invoices that you may be receiving. As for returns here, these would be invoices that begin with any of these combination of things. 
 

So definitely keep in mind that there is a P here and an R here, but on the last slide for, for profit recovery. If there was a pr. just keep that in mind when you're searching around looking for returns. and for profit recovery, there is some mismatch where, there may be similar starts to an invoice number or to an end, invoice number. 
 

and so categorizing and bucketing these charges on your side and taking note of them, maybe important to keep an eye on. so once again, these are also likely available in image silo, so that's an important portal for backup on these. for all these kind of buckets. But definitely I would start there. 
 

If you don't find anything, there is this email below as well, where you can reach back out about and learn more about what the agreed upon terms were for this return, or if you have questions about it, or you seem like maybe you got hit twice. you do need to email to dispute these as well, and I should say that for the other categories too. 
 

you can't dispute these through any kind of formal process yet. So you would want to reach out to the emails we have listed below as well if you were planning to try and dispute any of these as well as get just additional information. So we'll just jump back and look if you did want to plan to dispute these. 
 

These would be the contact information for those as well. As for supply chain performance, this is like what we said was the compliance program. And so these would be invoices beginning with anything you see here below. more commonly what people would be familiar with is anything that begins with that SCP at the bottom and ends with the ASOT or SP. 
 

The AS stands for some type of ASN related charge. OT is a general term for on time and in full, so that includes the full bucket of OTIF there with that. And then the SP is for small parcel shipments, so keep that in mind when you're looking at those charges. so some of these will be available in that Traverse Portal and can be disputed there, while others you may not have backup, from the Traverse Portal or will have, visibility into all of them, so as you're poking around through charges, I would be using. 
 

The main CVS vendor portal to try and look for all Supply Chain Performance Charges first, and then if you want to go to Traverse from there and see what is actually available, it should mostly be these kind of SCP, but I believe there's others of these kind of bunch that do fall in there as well, and it'd be worthwhile to try and dispute if you guys felt like you had proof that something was on time or you did send the packing list, that's what they're looking at here. 
 

But there's also an email available below the video. If you don't have a way to dispute these through Traverse, you can reach out through that email listed below. 
 

as for what our main discussion today is going to be on and what, SupplyPike has already helped to build a solution out for is the invoice numbers, for AP deductions here. And so these AP deductions are also called warehouse payables, which you mentioned earlier. and also this includes direct store or DSD payables. 
 

All of these are going to end in either a V, a W, or an X. and so there's not too specific of what each of those kind of letters mean. but typically, you see a W is like a shortage or a case pack charge. the V may be more related to pricing and the X in some cases is more actually them paying you back if you did dispute this. 
 

They'll add like an X on the end so it'll say WX or VX if they're paying it back. That's not 100 percent consistent so keep an eye on that because there may be actual deductions that end in just an X. But most commonly we see W as a leading AP deduction charge with V on the end as well. And those aren't specific to any type of charge, but we do see trends where like shortages are more likely to end in a W. 
 

And V is more likely to end in kind of pricing. like I said, these can all be disputed in the SAP CVS Vendor Portal. and so that's also where you can have visibility into these. so that's a good place to start. There's also backup found in image silo for these charges as well. So definitely keep that in mind as you're investigating these. 
 

And these are like the bread and butter we see at all retailers is, every retailer is going to have some type of process for shortages. So here's a kind of a nice segue into AP deductions at CVS. we'll take a look. And so like we've been saying, AP deductions, warehouse payables, same thing, different terminology, but they are the same thing. 
 

And the five major types, which I briefly just mentioned, there's allowances, there's pricing, deductions, there's shortages, and there's also case packed deductions. there's also one other bucket called other, which kind of just is a general bucket for cash discounts, taxes, and fees, not super common, but if you do have stray charges that do end up ending in those W, Xs, or Vs that you're not sure about. 
 

It could be falling in this kind of other bucket here as well. And it may be worth disputing or researching further. 
 

more information just on the SAP Vendor Portal or the CVS Vendor Portal, has four main sections. We have the Invoices tab, the Payments tab. There's also just a general CVS Vendor Portal, page, which kind of, has a dashboard. And then there's the actual Dispute Management Dashboard, where you do most of your disputing and can track old disputes and stuff like that. 
 

and so all of these sections are pretty vital. The one that's maybe not needed as much as that CVS vendor portal card, it's just more of a, a general dashboard of your invoice volume, which may be helpful, but don't need to keep up with it super often compared to like actually tracking invoices and payments and your disputes. 
 

So if you were doing research and you're in this SAP Vendor Portal or the CVS Vendor Portal, you would, be looking for warehouse payables or any of those charges for any matter. You can enter the Payments tab or the Invoices tab. Both of these, all these charges are going to be available in both. 
 

In some cases, the Invoices tab may be more meaningful because if a deduction hasn't been actually transacted yet, you It won't show up in the payments tab. potentially some companies end up in a negative balance with CVS. And so they won't see these payments actually transacting. So they won't be getting paid and they also won't be getting deducted. 
 

So those won't show up in the payments tab. But if you're in good standing with CVS and you're still getting payments, all of the invoices in the invoice tab will be on some kind of payment tracked in the payments tab as well. so just keep that in mind, but yeah, these deductions can be found in both places. 
 

And we're looking at the Payments tab here. typically you'll see a bulk overall payment and within that you'll have a sum of the invoices you're getting paid on as well as, individual transactions of each deduction as well within these kind of different, overall vendor payments. 
 

the drop down arrow selected in the image below is the way you can dig into each individual vendor payment. and you can get an idea as to what, what, built up to that overall payment, what was added, what was subtracted, and it helps you get a view of that. 
 

And like we said, you'll see some potential deductions ending in a W or an X or a Y, and it'll also say vendor credit memo here instead of vendor payment. So it's worth keeping an eye on. and so yeah, the date selections is a good point here too, as well. You will have to set kind of your appropriate date ranges you want to. 
 

it's not going to load data in there automatically, so keep that in mind. And then. The longer a date range you pick, of course, the longer it's going to take to load, but, it's usually pretty responsive, and like we were saying, not to keep banging on the same drum here, but, AP deductions, which are our main focus today, are going to be the invoice numbers that end with a V, and W, or an X, so keep an eye out for those. 
 

As for disputing warehouse payables, this can all be done through this same portal we're looking at right now. We were just in the Payments tab, but this can also be done in the same application, just back to that home page. So once you've selected your Vendor Dispute Management Dashboard, and actually I'll go back real quick, just to show, here's that Vendor Dispute Management Dashboard there on the bottom part of this image. 
 

So we were previously looking at Payments up at the top, there's also invoices available, which we talked about, but dispute management down below is where you'll actually do the disputing. So jumping back ahead, once you're in this vendor dispute management dashboard, this page should load your previous disputes and give you an overview of what those are looking like and the current status of them all, whether they're in progress, approved, denied, you name it. 
 

But if you want to start a new dispute, you're going to hit this initiate dispute button. And so once you've found a deduction that you want to go ahead and go through this process with, you'll start there by hitting Initiate Dispute. Then once you're in the vendor dispute management dashboard, you're going to submit your debit memo reference number, which is basically the same thing as an invoice number. 
 

I like to keep including that kind of W or V or X on the end. So it'll be something like, one, two, three, four, five, six. W is what I would be putting into the debit memo reference number. But you can also dispute without that trailing W on the end. It just makes it a little more clear, what deduction you're actually going after if you include that additional W, X, or V on there. 
 

Some other information they're going to request is the PO number, which can't be found from this portal, but can be found in image silo. So just keep that in mind. Your dispute amount can really be anything you set it to be. obviously you don't want to submit more of a disputed amount or a higher dispute amount than what the actual deduction was. 
 

But there's not a ton of guardrails stopping you from doing that. So just keep that in mind, that entering the correct dispute amount or the dispute amount you want to try and actually win back, keep that in mind for sure. The invoice date, this can be actually found from the same portal we're in right now. 
 

So you would, we'd have that from the invoice number or from the invoice page or from the payment page. Those are both available places to grab that invoice date. And then the next thing they're going to request is a freight term. So this is just basically asking how you shipped. And so the options are prepaid, collect. 
 

UPS or FedEx. And so the reason that UPS and FedEx are separate options is because they are small parcel shipment options. And so you just get to select between one of the four of those to help them review the dispute. It helps them understand what documentation is needed to win that dispute and what they might be looking at here. 
 

And then lastly, you'll just add your comment, which in this image here. and that's just per that line. So there's also an option to add more rows if you want to dispute more than one at once. I typically recommend just doing one at a time because you also have to add attachments and a kind of a general message to as well. 
 

yeah, so that dispute form is broken in three phases. And so we were just looking at that invoices page where you enter all that information we just talked about. so there's that debit memo reference number, which is the invoice number, CVS PO number, dispute amount, invoice date, and freight term. 
 

and a comment is not recom or required, but it is recommended just to have something there to try and prove your case. Doesn't have to be super long, but, it's definitely worth it. And then, yeah, you can dispute up to 500 lines, per dispute form. Once again, don't know if I recommend that because there are, required proof attachments needed for each dispute, and they only allow you to add up to 10 attachments, so keep that in mind, but You can definitely do more than once, more than one at a time. 
 

if you feel like it, just know that like your attachments may get mixed up because they don't have a way to attach the attachments per kind of line there. And it's like overall 10 attachments for the whole dispute. 
 

And more in the dispute documentation side, once you've added all those lines, you want to dispute, you then go to this next tab here in the middle, it'll say, attachments. And that's where you just go ahead and attach everything that's required. and so CVS, advises specific document integrations for each of these kind of five different types. 
 

and so I think we'll talk about, what's required for each different deduction type here. So if you're disputing an allowance, they recommend a copy of a debit memo, which is what you get from image silo. They also recommend a full copy of the invoice itself. So the debit memo is more of a subset of the invoice, where it's like a small piece of what was actually deducted versus the invoice would be like the whole invoice itself that may be included for the allowance itself. 
 

And then any additional supporting backup, if you have, allowance agreements or kind of email documentation, those are always good to include for this type of dispute. As for pricing, once again, you'll notice a trend that they recommend the, debit memo again from ImageSilo, so once again, ImageSilo will have all debit memos, as well as, You'll want to include a copy of the invoice. 
 

So that may be more of an internal thing you have to find. There's no current way that CVS has those stored. and then additionally for pricing, any pricing agreements or other kind of correspondence with approval or pricing change by CVS Mergent, that all helps a lot with this process and getting these reviewed. 
 

So definitely take the time to look for anything like that would help those deductions. As for shortages, once again, copy of the debit memo, so this comes from ImageSilo. additionally, they're going to recommend you provide a CVS signed POD or BOL, for each, or of the shipment itself for each deduction that's being disputed. 
 

And then additionally, they recommend a packing list and an invoice. They're not required, but they are still recommended and may help in the dispute resolution process. So if you're able to consistently provide packing lists and invoices, a full copy of the invoice, it does help with the review of these disputes. 
 

But as far as like kind of what is just minimum needed, it's just that debit memo from image silo and then like a assigned POD or BOL goes a long way. 
 

When it does come to case pack, they do actually recommend all four of those ones from the shortage page we just talked about. So shortage may be a little bit less required, but, still some recommendations for, for case pack, I do go ahead and require all of these, for you to be able to get a dispute approved. 
 

So once again, copy of the demo from image silo, packing list or packing slips, which are sometimes included with BOLs. So keep that in mind. and then there's also, they ask for the copy of the invoice again. And then of course, proof documentation, like the POD, Proof of Delivery, or BOL, Bill of Lading, from each shipment that is being disputed here, Definitely keep those all in mind with KSPAC. these are less common than shortages, but still see a good number of them, and I definitely would, yeah, strive to try and have all these documents for if you're disputing KSPAC. 
 

For the other group, this one, there's less fleshed out on what is needed. so these would be, have to approach individually, but, include whatever you think may be relevant to help prove, if a cash discount, a fee, or a tax was taken, incorrectly. And so at a minimum, they're just going to require you provide like your invoice number, PO number, which was already required, in the first steps of the dispute process. 
 

And then really just any other documentation that you may have that may prove that, one of those kind of categories in the other bucket here makes this charge invalid. 
 

And then the last phase here, and this is definitely optionable, but there's also a spot to add an additional message, So in this message phase, you can add more information to this clarity. It has a bigger text box. And so this is more like a spot to add like a bulk message. If you're disputing like 10 deductions at once, or like we said, you can go up to 500, which is pretty crazy. 
 

this may be a good spot to explain, why you think these are all, invalid. And then maybe if you have a bunch of deductions that are similar or have a similar reason for being invalid, this would be the spot to add a bulk message that explains why all of these are invalid. 
 

Definitely don't have to do this part of the phase. it's not needed, but it could be worth a shot, to add additional context if you were disputing in bulk, otherwise you're disputing just one deduction at a time. You've already added a comment from this, the earlier phase, so you may not need that here. 
 

and so yeah, when your dispute is ready, and you hit submit, CVS is going to validate that the information you entered matches this format they're expecting, so no typos with adding commas or periods that weren't expected in dollar amounts or, it could be anything formatting wise, like your invoice number matches what they would expect for the typical invoice format. 
 

They're checking for a couple different things there, so they do validate it, and then they make you, confirm your dispute one last time. So if you hit submit, they're going to do one last validation check and then make you confirm your submit, so keep that in mind that you have to do all that. 
 

Once your dispute is filed, there are only two statuses that they display, on the high level view of the deductions, and that's going to be InProcess and Complete, definitely dig into those further. for something that's complete, if you actually click into the dispute, you'll be able to uncover, whether something was actually approved or denied, or if you disputed multiple lines. 
 

part of it may be in process, part of it may be already approved and denied. definitely getting into the details of each dispute too, as well. 
 

as just some kind of research we've looked into for common kind of reasons for denial, stuff to keep in mind for sure. we go into the assumption that you can dispute as far as two years ago. We've seen other companies had success disputing as old as two years ago, and that's in, in line with other retailers as well. 
 

but this first one, if you are disputing, a collect shipment using a BOL as your dispute proof, those do seem to expire, after about nine months. So if you are disputing, a collect freight shipment, and using BOL as your proof, just note those do expire at about that nine month mark. 
 

So you may do, need to include a POD if you're going to try and dispute anything older than nine months. That's a collect shipment. otherwise if you didn't provide a POD, that's the common denial of reason in general. So keep that in mind. Or if the POD you did provide, shows it was signed short and didn't actually prove the deduction was invalid, that's a common denial of reason we see as well. 
 

sometimes CVS actually gets ahead of themselves and goes ahead and pays back some of these charges. So you may spend some time. validating that before you dispute, see and check either the invoices page or the payments tab for that same invoice number and seeing if there was like a ever a payment back on those, but that would be available there as well. 
 

also if you just have duplicate disputes or again it's similar language as the last one, but if they've already paid back the dispute, They're going to deny your dispute again. In some cases, they say the product was returned, so maybe you guys tried to ship it, and they didn't actually receive it at the DC. 
 

And CVS sometimes has proof of that, so they may deny it if they have that proof on their side, so that's a common denial reasoning we've seen. This last one, or the second to last one, Sealed, Pallet, Shipped, and Delivered, Intact. doesn't make a whole lot of sense to me, but I think it's likely, something to do with that they were able to actually receive and confirm that the shipment was, actually received in D.C. 
 

And then the last thing here is if you're disputing stuff that's just not an AP deduction, so it's not an invoice ending with a W, X, or V, they're going to go ahead and deny that because it does not belong in this portal. They only accept kind of AP deduction disputes in this portal. So if you're disputing something that's not an AP deduction that maybe falls in the return or co op or compliance or post audit bucket, those all need to be disputed through email or like in the compliance case, those can be disputed through Traverse. 
 

as for some kind of partial approval language you sometimes see, occasionally you may have actually had a true shortage, but if you did send a substitute item found Or did send a substitute item, they might find that and actually go ahead and pay you back if they agreed upon that substitute item. 
 

Replacing the item that was missing that you guys did ship or didn't ship in that case. Sometimes they'll also go ahead and pay you back if they found that you sent more on a different item and there was an overage found and so they'll just go ahead and partially pay back. Or in some cases, they'll actually just recommend you go ahead and rebuild for overages in that case. 
 

So definitely go ahead and try and get paid. if you do guys send more than what was expected on an item, but that is available as well. So you can always email a warehouse payables at cbshealth. com and they'll help you, invoice for the overages that you may have sent. 
 

I think that's all I have, but we can do a live Q& A here for sure. 
 

[00:31:27] Peter: Yep, that's it. We also haven't had any questions in the Q& A yet, so go ahead and get those in now if you can. I think what we'll do in the meantime though is go on to the next slide. And, put our emails up there too, so that, y'all can just send questions directly to our emails, if that would be preferable. 
 

And then I think what we should do is we can get into the product preview section of it a little early and try to close out before the top of the hour, if that works with you, Parker. 
 

[00:32:01] Parker: Yeah, sounds great. 
 

[00:32:05] Peter: Oh, sorry. I'll just mention this real quick. some, SupplierWiki resources, if you're unfamiliar with us and the, The sorts of topics that we covered. 
 

This is a good kind of range here, between different retailers and different sort of, component parts of being a supplier and major retailers. so you can go ahead and check that out as well. And I believe the next slide is a little bit more about our product. So go ahead and take it away.  
 

[00:32:37] Parker: Yeah, just kind of segue to what SupplyPike does, we've actually built a solution to help the disputing process for AP deductions, so if you want to stop losing money to CVS and then make sure you're getting paid and not incorrectly charged, we do have a solution for that, so we'll go ahead and dive in here. 
 

just some quick common disputing pain points, we talked about a lot of different charges today. And for a lot of companies, on average, we're seeing about 20 percent of your revenue is lost to all those different, kind of buckets of charges, whether that's returns, co ops, these AP deductions we're talking about in bulk today, compliance, and then as well as post audit. 
 

as for the kind of the AP disputing process, it can be a lot to go get all those documents and have to log into multiple portals to get all of the kind of, data inputs that are required for each dispute. So we've tracked that down. It takes about an average of 30 minutes to dispute each single deduction, which can be very time consuming. 
 

So we've built a platform that kind of helps, do all the heavy lifting for you and pull all the data into one spot and grab all those documents for you to streamline the process. So we'll dive in here and look at our solution with a quick product preview. All righty, so here we are looking at SupplyPike. 
 

You can see our whole suite of retailers on the left side. We are currently in the CVS solution, and so to start, we do have a dashboard available, breaking down the total deductions received, what we consider actionable, how much of those are approved. And just a general win rate, we'll break it down on what's not been disputed, what's currently being researched by CVS and was disputed, what's in a supplier action status so that you guys have more additional follow up to do, and then your kind of breakdown of approved versus denied, and, our goal here is to help you guys improve those win rates and also just get disputes submitted on deductions that we think are invalid. 
 

Our dashboard also breaks down by different charge types. We talked about how there were shortages, pricing, case pack, and allowances, and that other bucket too as well. So we'll break it down here in the dashboard as in these buckets. You can also view your deductions by buckets of amount, whether that's by amount or count of oh, we had 11 deductions under 100 or 139 between this range, and then 550 over 1, 000. 
 

So just see the size of your pain points, and then how big these deductions can be. As for our solution, we do connect to that CVS Vendor Portal and Image Silo to tell a full story of what we're looking at here. And we're pulling in deductions, that have that W or that X on the end that we talked about, or even that V in some cases where they have a WV. 
 

and are categorizing these as pricing, shortage. So we have a variety of filters to break it down by what you're hoping to see here, and then dispute. And so in this case, our, new tab here is going to be anything that's not disputed. And so you can, review a deduction in the details page here, get some more summary information of that actual purchase order itself. 
 

And then we have our kind of dispute form as well, where you can add additional reasons. We have a default reason, just please repay based on these attachments. And then we'll be pulling in, and connecting to carrier portals to grab like the proof of deliveries, or the packing list, or the invoices if you guys are sharing those with us. 
 

so we'll automatically save you the time of having to go grab those yourselves. And those will be automatically attached here. otherwise we also have, the option to either add internal notes. So if you're working with a team and you want to do research on each deduction, you can add notes there. 
 

As well as if you're like, we've researched this and we don't want to deal with this. You can archive deductions too, and get them out of your view and then focus on the next most important one in the dispute process. So once you have your kind of dispute region filled out, we're pulling, information from image silo and the SAP vendor portal. 
 

And then the documents are attached, you're free to hit submit and, fire away disputes with our solution. And yeah, we would pull in, like I said, all deductions that we've tracked in the past two years. you're also welcome to change your date frame if you want to dispute stuff that's more recent. 
 

Or you want to make sure you're disputing stuff that's, about to expire. Those are also options as well. So we've built a robust solution to help solve for all those. areas of kind of deductions management with CVS. So once again, we're helping with AP deductions here. So that includes shortages, pricing, case pack, allowance, and other. 
 

We also have a kind of a general warehouse payable tag here too, as well. In some cases, we may not be able to identify what a charge is. but in most cases, image silo is actually where we're learning, what each deduction type is. When you identify a charge from the main CVS vendor portal, you'll only know that it was just a broad warehouse payable or AP deduction charge, but once you've connected with image silo, that's when you can understand, Oh, this was specifically a shortage charge or a pricing charge or a case pack charge, and be able to and that's what our app is here to do as well as categorize those for you. 
 

And then once you've disputed, those do go to in progress. And so there'll be in this kind of what we call a CVS research status. But if CVS ends up adding any additional comments, those then end up in this kind of follow up bucket where you guys actually have to take additional actions on these disputes. 
 
Looks like we got no examples of this right now, but then from there, if you guys have added additional documentation or provided additional proof or whatever CVS is requesting, on a case by case basis, these deductions end up in Resolved, and so we will show approved and deductions here in the Resolved tab as well. 
 

Or if you just wanted to look at all deductions all at once, that's what that ALT tab is for too, as well. And so we can look based off of status and there we have our approved examples too. 
 

And yeah, I think that's mostly it for a SupplyPike demo, but definitely feel free to contact us if you have any questions about the solution or just about today's presentation in general. and yeah, thank you all. That's all I have on my side. 
 

[00:39:11] Peter: Okay, great. Thanks, Parker. Yeah, don't, don't hesitate to reach out if you guys have any questions about either the, product or just general CVS questions or other retailer, questions, other content suggestions, areas that you'd like for us to cover. 
 

but that's it for us today. Have a good one.