What are Dispute Denial Codes?
The Supplier Performance Management (SPM) team sends out denial codes for disputes that are rejected, indicating their rationale for rejecting the dispute.
Dispute Submission Tips from Target
Disputes for Fill Rate (FR), Supplier Item Fill Rate (SIFR), On Time Ship (OTS), On Time Arrival (OTA), and EDI will need to be submitted in Synergy, an application on POL. A more in-depth set of instructions on how to dispute in Synergy can be found here.
Dispute Denial Codes & Descriptions
- D01 – Incorrect Vendor Ready to Ship (VRS) Information. VRS entry shows the latest available pickup date being outside of your ship window.
- D04 – Fatal errors in 856. Deduction generated due to fatal drop errors in the EDI 856. In future, vendors should resolve errors found in EDI 864 and resend EDI 856 as soon as possible.
- D05 – True rule error; research of the dispute indicates error was due to vendor actions and does not fit into other denial categories. Review compliance program guidelines in Partners Online (POL).
- D06 – Incomplete documentation, missing specific documentation.
- D07 – Prepaid Carrier Error; the PO was delivered incorrectly by a vendor managed carrier. Prepaid carriers are responsible for the PO until it arrives at the Target DC locations. Ensure future shipments are delivered correctly by your carrier.
- D08 – No documentation submitted.
- D09 – Incorrect documentation. BOL is for the wrong location/shipment, BOL not signed/dated (collect), delivery receipt is for the wrong location/shipment.
- D10 – Dispute period expired. Suppliers have 3 months (domestic shipments) and 6 months for (import shipments) from chargeback date to dispute. Once that time has expired, the Target SPM team will no longer process the dispute.
- D11 – AP did not pay (CB). No DMCB number provided; the ordered quantity has not yet been paid for in full by Target Accounts Payable department. This information indicates that the ordered quantity was not shipped complete. Until Target Accounts Payable pays the invoice in full, the Vendor Performance team will not review the claim.
- D12 – Arrived outside of the Must Arrive By Date (MABD) window.
- D13 – Original quantity not received; vendor held to Fill Rate - Original (FRO).
- D14 – Extension not granted. Lack of email documentation from Target Inventory Analyst (IA) confirming extension.
- D19 – Fill Rate accrued due to late shipment; product arrived more than 7 days after 1st receipt.
- D20 – PO must be entered into VRS by 11AM CT 2 business days prior to ship window.
- D22 – Two-week weather exemption period expired.
- D23 – Revisions made; revised quantity not received.