Home Depot has three primary replenishment/ordering types. These are:
- Centralized Automated Replenishment (CAR)
- HOST
- Store Ordered
Centralized Automated Replenishment (CAR)
With Centralized Automated Replenishment (CAR), there are set order days of at least 1/week. The CAR system evaluates each store/SKU to ensure on-hands are at target levels. See the Order Up to Level (OUTL) and Target Effective Inventory (TEI) section for more detail.
HOST Replenishment
With HOST ordering, there is no regular schedule. Rather, orders are placed by an ad hoc Store Support Center (SSC) coordinator. HOST ordering requires merchant approval to avoid overstocking.
Even if HOST is not the supplier’s primary mode of replenishment, HOST orders can still be placed. So, adaptability and communication with your buyer are crucial.
Store Ordered (Store) Replenishment
Store ordered replenishment, like it sounds, is simply product ordered at the store via FIRST Phone by a store associate and/or a vendor. Other Ordering-Adjacent Technology.
Store Need: Order Up to Level (OUTL) and Target Effective Inventory (TEI)
At Home Depot, store need is calculated by Order Up to Level (OUTL) and Target Effective Inventory (TEI). These two terms are used interchangeably as a way of understanding ideal replenishment.
OUTL and TEI utilize store/SKU level inventory. These are then rolled up to a single destination for a PO. Home Depot uses the following formula for calculating OUTL:
Only CAR and ORE orders utilize this calculation.
Order Processing Support Contacts
On SupplierHub, Home Depot also provides order support contacts:
B2B Support
- EDI Onboarding: B2B_testing@HomeDepot.com
- S/O Issues: SpecialOrder_Support@homedepot.com
Sterling Web Forms Support
- Email: Webforms_support@us.ibm.com
- Phone: 888-432-7382
CommerceHub Support
- Phone: 888-482-4357