What is the "Item Not on PO" Defect at Walmart?
The "Item Not on PO" defect is a part of Phase 1 of the SQEP compliance program. Phase 1 concerns itself with PO Accuracy.
In the updated Secondary Packaging Supply Chain Standards (SPSCS '23), Walmart defines "Item Not on PO" as "Item shipped does not match item on PO" (p. 186).
Note: these page numbers are the ones at the top of each page in the SPSCS '23, not necessarily the PDFs page numbers.
How to Prevent Valid "Item Not on PO" Defects
As with most other defects in Phase 1 of SQEP, the "Item Not on PO" defect is usually the result of other errors, more the effect of a problem than the problem itself. Oftentimes this defect simply means that POs or ASNs were mismatched at some point.
When hit with an "Item Not on PO" defect, it's usually a good idea to look out for other errors or defects.
Can the "Item Not on PO" Defect be Disputed?
Yes, in HighRadius, just like all other compliance fine disputes at Walmart.
How to Dispute "Item Not on PO" Defects
In order to successfully dispute an invalid "Item Not on PO" defect, the supplier will need some or all of the following documents:
PO Number
Ticket #
Item Number
Defect Type
Defect Subtype
Detailed Dispute Reason
When filing a dispute, fill in the information for "Dispute Reason," "Amount to be Disputed," "Comments" (if applicable), and "Attachment" (for relevant documents).