What is Supplier One?
Supplier One is Walmart’s new supplier management platform that is designed to bring together various supplier-facing tools into a single and simple integrated solution. The greatest advantage of this? Efficiency.
Supplier One saves time spent navigating multiple systems, with a simpler interface. Suppliers can track orders, manage item configurations, track deductions, and optimize performance all in one place, limiting the need for switching back and forth between apps.
Key Features of Supplier One:
- Order Management – View purchase orders (POs), track order statuses, and manage fulfillment.
- Items & Inventory – Access product catalogs, update item attributes, and adjust inventory levels.
- Ship Point Management – Set up shipping locations, create exceptions, and track shipments.
- Payments & Deductions – Monitor payments and deductions, and access financial records.
- Reports & Performance – Analyze key metrics like On-Time In-Full (OTIF) compliance, return trends, and demand forecasting.
Integration with Retail Link and Other Walmart Systems
It is important to note that Supplier One has not yet replaced Retail Link in all aspects, but it does assume a lot of its core responsibilities. Retail Link is still Walmart’s primary supplier platform.
Supplier One manages routine supplier functions such as order management, inventory, and payables. While some applications, such as NOVA (order processing), ASPEN (ship point management), and APIS (accounting reports), are still standalone in Retail Link, Walmart has hinted towards these platforms migrating to Supplier One in the future.
Accessing Supplier One
Login Process
Here’s how to sign in:
1. Open Google Chrome. Supplier One is optimized for Chrome, so using other browsers could result in problems with functionality.
2. Go to https://supplierone.wal-mart.com
3. Type in your password and Retail Link email ID. Walmart uses single sign-on (SSO) authentication, so the Retail Link credentials also grant access to Supplier One.
4. If you choose to access Supplier One through Retail Link, you can find the app either on the home dashboard or under “Apps.”
- To make Supplier One easier to find, click the star icon to add it to your favorites and place it on your home dashboard.
If you are having issues logging into Supplier One, begin by making sure your multi-factor authentication is activated, as Walmart requires it for increased security. If you are still have issues logging in, verify that your account permissions include Supplier One access. If you are denied access, have your permissions adjusted by your company’s Retail Link administrator.
Navigating the Home Page
The Supplier One Home Page gives an overview of important supplier activities in one place, with quick access to order status, returns, and performance metrics. This dashboard enables suppliers to see important information at a glance, stay up to date, and act accordingly.
Key Features
1. Order Summary – Get a quick snapshot of your open orders.
2. Returns Overview – Monitor return metrics to track trends and address potential product or fulfillment issues.
3. Scintilla Access – Quickly access Scintilla (formerly Luminate) to pull reports on demand forecasts, inventory levels, and sales performance.
4. Announcements Carousel – Stay updated on Walmart supplier announcements, policy updates, and future system enhancements.
5. Top Tasks – Navigate to action items that require your attention.
6. Content Quality Score – Monitor how your items are performing on Walmart.com.
7. Resource Links – Find helpful materials like training guides and Retail Link resources.
Uploading Files
Supplier One provides suppliers with the convenience of uploading files directly from the navigation bar without having to switch back and forth through multiple modules. This makes batch uploads for processes like item setup, inventory updates, and cost changes easier.
How to Upload Files in Supplier One:
1. Click on the “Upload” button located on the top navigation on the Home Page.
2. Select the appropriate file type (e.g., inventory update, cost change, rich media).
3. Choose the file from your computer and click “Submit.”
Accessing Help & Support
- For system problems or troubleshooting, the ‘Help’ section offers:
- Live Chat: For quick answers, start with the chatbot. If your issue is more complex, you can escalate it to a support representative for further assistance.
- Support Tickets: Track and manage any opensupport requests.
- Search Articles: Browse a collection of Supplier Ones help articles. These articles are quite thorough and provide step by step instructions and guidance on certain processes.
Related Reading: Walmart Supplier Help: Who Should I Reach Out To?
Changing Country Settings
Having to operate in several Walmart markets means having to handle varying currencies, compliance rules, and reporting standards. Clicking on the country tab will allow suppliers to handle these variations by providing a convenient means to switch between regions.