Chargeback prevention is the ultimate goal, but mistakes happen and errors do occur, leading to Amazon fees and deductions.
ASN-related chargebacks can be disputed and quite often recovered, but doing so requires precision, documentation, and timing.
Guide to Disputing ASN Chargebacks on Amazon Vendor Central
Follow these steps to dispute chargebacks that are in error.
1) Access the Chargeback Details
In Vendor Central > Reports > Operational Performance
Find the specific ASN non-compliance, such as Carton Content Accuracy or ASN Accuracy
Click the chargeback fee link next to the penalty graph to view details
2) Initiate the Dispute
Select the relevant chargeback(s) tied to the same ASIN or PO
Click “Dispute Chargeback”
3) Prepare Your Dispute Summary
Clearly explain why the chargeback is incorrect
Reference PO numbers, shipment dates, and any relevant compliance steps taken
4) Upload Supporting Documentation
Depending on the chargeback type, include:
Chargeback Type | Required Documentation |
Carton Content Accuracy | Photos of open cartons showing inner packs and sellable units with visible barcodes |
ASN Accuracy | Screenshot of ASN submission in Vendor Central or EDI 856 XML/Text showing timely send |
Missing Expiration Date | Label type used (SSCC, GTIN14, AMZNCC, etc.) |
Wrong Items Received | Clear image of barcode for the missing or incorrect item |
5) Submit Dispute
Click “Submit Dispute” at the top right.
You have 30 days from the chargeback issuance date to file a dispute.
You may dispute twice per chargeback. After that, it’s locked
