Announcing the Workshop on Responding to OTIF Fines

4 min read

What’s going on?

On Wednesday, December 16, 2020, at 10 AM CST, SupplyPike and Supplier Community are teaming up to bring you session #3 of our Ultimate OTIF Workshop: Responding to OTIF Fines!

It’s been a few months since Walmart implemented a new 98% On-Time In-Full goal, and now suppliers are starting to see the fines associated with non-compliance. How do you respond? What do you do now? In this workshop, we’ll dive into the next steps you should take once you receive OTIF chargebacks.

What will the workshop look like?

The workshop will feature 1 hour of instruction, 30-45 minutes of workshop time, and 30-45 minutes of general discussion and questions.

The 3rd session, Responding to Fines, will be on Wednesday, December 16th at 10 AM CST and will last 2 hours. We’ll cover some OTIF best practices, what to do when you expect OTIF fines, and a hidden technique for disputing OTIF fees.

The agenda

What’s on the agenda? Here’s the breakdown:

Agenda Item


Instruction on OTIF best practices and holding 3rd parties accountable

10:00 – 11:00

Breakout session digging into where fines come from

11:00 – 11:30

General questions and discussion

11:30 – 12:00

(All times AM CST. If there are no further questions, we will expand the breakout sessions. Times may vary.)

What will be covered?

During the hour-long instruction, we’ll be covering the following topics of OTIF:

  • Best practices for OTIF compliance
    • How to be on time for Prepaid and Collect shippers
    • How to fill 98% of all ordered cases
    • PO Cancelation and submitting tickets
  • Holding 3rd parties accountable
    • Finding the root cause of issues
    • Questions to ask about your supply chain
    • Having conversations with 3rd parties
  • Disputing OTIF chargebacks
    • Walmart’s official stance on OTIF disputes
    • The difference between deductions and OTIF fines
    • Under what circumstances you can bring your case to your buyer

During the 30-minute breakout session, we’ll dig into where your OTIF fines are coming from using your data. We’ll discuss:

  • Using data to expose OTIF failures
  • Tracking down pain points
  • What to expect when you’re expecting (fines)

Lastly, we’ll have a general discussion with our OTIF experts. If there is nothing further to discuss or no questions, we’ll spend the rest of the time on score analysis.


Who is running the show?

The facilitators are supply chain and OTIF experts, here to help you learn all about Walmart’s compliance program. They are:

Ryan Petty

Ryan Petty: Ryan manages SupplyPike’s OTIF Radar application, a product built to help suppliers isolate poor performance in their supply chain and resolve issues before they impact their bottom line. He is responsible for the product direction, strategy, and research of OTIF Radar and enjoys engaging with real people focused on solving real problems for their company and industry. 

Taylor Stewart

Taylor Stewart: Taylor is the Vice President of Operations for Island Ventures, a local venture capital firm with a multifaceted team that brings decades of experience across numerous categories and business types. Taylor is a proven operator within the PE arena with a demonstrated history of working in the consumer goods industry. He also has experience as a professional aviator with multiple roles held within corporate aviation.

What do I need to do to prepare?

To prepare for the workshop, you’ll need to log into our app and connect your Retail Link™ account. This way, we can look over your OTIF scores and send you a 1-page analysis of how you can improve them. The process is secure and only takes a few minutes.

To sign up, follow these steps:

  1. Go to
  2. Enter your work email address and a secure password.
  3. Click the “Create Free Account” button.
  4. Enter your name and company.
  5. Connect your Retail Link account.


Connecting your Retail Link™ account to SupplyPike

Sign up today for Session #3: Responding to Fines!


Related Resources

Written by The SupplyPike Team

About The SupplyPike Team

SupplyPike builds software to help retail suppliers fight deductions, meet compliance standards, and dig down to root cause issues in their supply chain.

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The SupplyPike Team



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